Shipping, Returns and Exchanges

SHIPPING
Australia – Your order will be sent within 2 days of purchasing via Australia Express Post. Express postage fee is $15.00 per order.

New Zealand – Your order will be sent within 2 days of purchasing via Standard Registered Post. Standard postage fee is $30.00 per order.

RETURNS & EXCHANGES
Returns – We understand the difficulty of shopping online and that is why we will happily accept returns on Full Priced items within 14 days of purchasing. The item/s must be in perfect condition. If there are any signs of wear or damage we will not be able to accept them.
If you wish to return, get in contact at Sales@designedbyaleks.com.au and we will be happy to assist.
Once we receive the item/s and assess them, you will be issued a full refund immediately.

*Sale items are not available for a refund. However we would be happy to allow an exchange or a credit for this item/s.

Exchanges – If you wish to exchange your item/s, we will be more than happy to assist. You can exchange any item within 14 days of purchasing. Please make sure the item/s are in perfect condition. If there are any signs of wear or damage, we will not be able to accept them.
If you wish to exchange an item, please get in contact at Sales@designedbyaleks.com.au and we will be happy to assist.
Once we receive the item/s and assess them, we will send out the replacement.